Thursday, June 24, 2010

Management Training in the office

Today I attended a complete day of Management and Leadership Training in the office. The main topic were Communication skills, Conflict Management and effective meetings.

Here some quotes and thoughts from this training:

"It is not possible not to communicate."

"The truth is not what I say, truth is, what the other
understands. "

"Everyone sees the world from the bell tower of their own village. "

Active listening: Who is questioning leads.

Conflict resolution strategies: Harvard-concept:
People and issues dealt with separately
- Discuss relevant issues
- Compare Interests
- Search for Options
- Provide evidence

In fact been a interesting training with some interesting and helpful thoughts for my daily work. Tomorrow we will continue with another day of training.

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